“Liam’s knowledge and experience ensures your conferences are a fantastic success, I love his work!” Kriss Akabusi Olympic athlete/Speaker    “With a 100% satisfaction rate for our Managers event - I would certainly recommend Liam.” Gordon Perry, Chief Executive, Accent Group    “Over 100 fully engaged and fully involved…Thanks for a great day Liam!” Sally Chapman, Deputy Chief, South Wales Fire & Rescue Service    “Liam O’Connell doing what he does best, inspiring people at London Olympia” Denise Osborne, Conference Director, Ocean Media Group    “Everyone left feeling inspired and talking about him for the rest of the conference. I would certainly recommend Liam!” Sue White, The University Caterers’ Organisation   
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What people say about Liam


“Liam brought fresh enthusiasm, energy and insight into our organisation, exploring how to move us from good to great. He is personable, perceptive and dedicated. He continues to follow up his work, to ensure that his input has made a difference and endures, and is not completed with the presentation of his findings. I can strongly recommend him”.

Carol Sutcliffe, Human Resources & Development Manager, International Students House, London

"Liam has made a huge impact in engaging staff and helping them to embrace change to make a positive difference to our culture. His enthusiasm and energy is absolutely infectious, he encourages staff to have fun and his innovative delivery is both refreshing and exciting. Thanks Liam!

Neil Howell
Head of Housing and Business Support
Torfaen County Borough Council


“Liam was truly inspirational in delivering a motivational culture change programme culminating in a highly successful series of launch days. He has the special ability to relate to and engage with employees at all levels and to get the message across. I cannot thank him enough for what he has achieved."

Jonathan Scoles OBE
Communications Director
and Chief of Staff
MODern Housing Solutions
(The largest repairs and maintenance Contractor in Europe)


“Liam's change management programme has been instrumental in helping us become the customer focussed business that we are today. Our people our inspired to deliver a great service and judging by their feedback our customers agree! This has resulted in an increase in STATUS customer satisfaction from 74% to 84%”

Matthew Applegate
Chief Executive
Vale of Aylesbury Housing Trust

People engagement and
culture change


Creating a high performing organisation capable of delivering consistently excellent customer service demands a deep rooted and carefully planned people engagement and culture change strategy. A strategy that will inspire people to be passionate about their work and proud of the organisation they belong to.

The faster you can change an internal culture, the faster you can start improving services to customers, the faster you can become a top performing organisation.

Liam has implemented successful culture change programmes for many businesses throughout the UK. These initiatives have led to a direct positive increase in customer satisfaction, employee morale and business performance. He has created successful internal brands and inspiration change events throughout the UK.

Liam’s approach to culture change uses his vast experience in communications, people engagement and leadership to ensure a unique solution for your business challenges.

After initial discussions with you a detailed programme of activity will be agreed to exactly meet your requirements and budget. If required a comprehensive People Engagement and culture change strategy can be written or consultancy provided on individual areas. This may include:

  • Employee workshops (To ensure buy in and ownership)
  • Internal branding
  • Internal communications
  • Vision and values
  • Recruitment
  • Appraisal
  • Training
  • Wellbeing
  • Reward and recognition

The most important thing it to talk things through with Liam and get the solution and expert advice that works for you and your organisation.